FAQ
Frequently Asked Questions
What time is check-in and check-out at Wilde Manor?
Check-in: 2:00 PM, allowing you plenty of time to settle in before your first scheduled experience.
Check-out: 11:00 AM, additional animal experiences can be scheduled after check-out but rooms must be emptied.
What is included with an overnight stay at Wilde Manor?
Every overnight stay at Wilde Manor includes:
3:00 PM Tea Time full of sweet and savory snacks along with hot and cold tea options
3:30 PM First experience with the Giraffes
5:30-6:30 PM Happy Hour in our Library Bar featuring local beverages (non-alcoholic available)
8:30 AM Freshly prepared breakfast (next morning)
9:30 AM Morning giraffe feeding and educational experience
Full access to the Manor and designated guest areas throughout your stay
Are children welcome at Wilde Manor?
Yes! Most of our rooms welcome families. The Flamingo Room is reserved exclusively for adults.
Is Wilde Manor open year-round?
Yes! We welcome guests throughout the year.
Each season offers a unique experience with the animals, warmer months are when people vacation but the animals definitely love those cooler days at the Manor and are often seen exploring and being more active at this time of year.
Weather related constraints have been well thought out and no matter the circumstance, opportunities to see and interact with our animals are still available. Adjustments to activities, however, may be made as needed based on severe weather and animal welfare.
Are pets or service animals permitted at Wilde Manor?
Service animals trained to perform specific tasks for a person with a disability are welcome, in accordance with applicable laws. We would be happy to provide guests with our Service Animal Policy document prior to your arrival.
Pets are not permitted at Wilde Manor due to the unique nature of our property and the specialized barriers designed to ensure the safety and well-being of both our resident animals and our guests.
Are any of your guest rooms located on the first floor or ADA accessible at Wilde Manor?
At this time, all available guest rooms are located on the second floor. Our first-floor, ADA-accessible room is currently under construction, along with additional accessibility improvements to the property.
Because Wilde Manor was originally built in 1854, accessibility features were not part of the home’s original design. We hope to have these improvements completed within the next several months.
If you have questions about accessibility or would like to discuss your specific needs, please don’t hesitate to reach out. Our team is happy to assist!
What is Wilde Manor's cancellation policy?
We understand that plans can change. Our cancellation policy is as follows:
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More than 60 days before your scheduled arrival: You will receive a full refund, less a $50 cancellation fee.
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30–59 days before your scheduled arrival: You will receive a 50% refund of your reservation total.
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Less than 30 days before your scheduled arrival: Reservations are non-refundable.
What is Wilde Manor's rescheduling policy?
Rescheduling Policy
Due to the significant planning, preparation, and scheduling involved in creating each Wilde Manor stay, as well as the limited availability and demand for our experiences, we must consistently enforce the following rescheduling policy. When a reservation is confirmed, those dates are reserved exclusively for your party and are no longer available to other guests. We appreciate your understanding and cooperation.
8–30+ Days Prior to Arrival
If you need to change the dates of your stay 30 days prior to your scheduled check-in date, we are happy to offer the option to reschedule your reservation, subject to availability.
A $50 rescheduling fee will apply, in addition to any difference in the nightly rate for the new dates.
If you need to change the dates of your stay between 8 and 30 days prior to your scheduled check-in date, we are happy to offer the option to reschedule your reservation, subject to availability.
A $100 rescheduling fee will apply, in addition to any difference in the nightly rate for the new dates.
Within 7 Days of Arrival
If you need to change the dates of your stay within seven (7) days of your scheduled check-in date, we are happy to offer the option to reschedule your reservation, subject to availability.
A $500 rescheduling fee will apply, in addition to any difference in the nightly rate for the new dates.
If we are able to accommodate your requested date change, all rescheduling request made under 30 days prior to your scheduled check-in date will be non-refundable.
Still Have Questions?
Don't hesitate to contact us!
Customer Support
Customer Support
Customer Support